Our Service Department is fast paced, efficient and uses the latest cloud based technologies to direct our tradesmen to each service call. As Panasonic's Darwin warranty agent, we understand the urgency! Our response times are the fastest in the industry and we carry a huge range of current model parts. Our staff undergo regular manufacture accredited training to make sure we can get U Cool as fast as possible.
Before you request a service to the product under this Warranty please check the following to save money. You will have to pay for service calls in relation to the product and any repair made to the product that is not related to a manufacturing defect in the product.
Sometimes a quick fix may be more simple that you think! Before requesting a repair maybe try these quick fixes to some of the more common issues that we find with Panasonic air conditioners.
Check that the power plug is pushed in and the power is switched on. If there is still no power, check whether there is power at the point by using another appliance. Also check that the circuit breaker has not been tripped.
Ensure that all user controls are correctly set.
Confirm that the product is correctly installed by checking for any obvious signs that something is wrong, for example, is it coming away from the wall. If necessary consult with the installer.
The Warranty does not cover problems caused by dirty air filters, air flow obstructions in the indoor or outdoor section of the product, leaves, dust, or foreign objects blocking vents and coils. These are important points to be kept under observation and should be checked regularly. Blocked drainage pipes can cause condensate water to leak out of the product instead of draining from it. Check in humid weather. Regular checks for and clearance of obstructions are the owner’s responsibility.
This Warranty does not apply if the product is damaged by the use of exhausted, leaking or used batteries or fails to function correctly as a result of the use of such batteries.