UB Cool

Warranty Repairs

About Us


Since 2009, the support and demand from our customers has driven us to become the market leader for both residential and large commercial air conditioning projects. We attribute our success to the high value we place on providing quality products, superior workmanship, open and honest communication, and teamwork.
Our team

Our growing team of technicians, sales and support staff are the backbone of our continued success. In all things, we set high standards for workmanship, safety and communication. Going far beyond regulatory requirements, our team members receive continuous training in both technical skills and communication.

Our promise

Our business is built on customer satisfaction and referrals. We strive to always provide the right advice and solutions to suit your air conditioning requirements, and support you with prompt and effective service throughout the lifetime of the product.

Training and education

Our team regularly undergo training and self development programs to keep them on the cutting edge of industry techniques, products and innovations. We've also trained and mentored seven apprentices since 2009, all of whom have pursued a career with UB Cool and remain valued members of the team today.

Your local Darwin air conditioning experts

You don’t have to be an existing customer to use our services and repairs centre. We fix and replace air conditioning units with or without warranty. Check the warranty details of your air conditioner, and send us a warranty repair request.

Meet our management team

Steve Johnstone

With a focus on supportive leadership, team building, and results Steve oversees major projects and business development. With over 20 years of cooling and air conditioning experience, Steve works closely with the team to manage projects, uphold quality and safety standards, and spark innovation in the industry.

Eyve Johnstone

The hidden secret of the teams day-to-day operations, Eyve manages the office, job scheduling and finances of the company. Coming from a strong administrative background, Eyve ensures all communications between the team are handled effectively and promptly.